Hillary Hartley·May 22, 2025Beyond “Efficiency”: What Critics Misunderstand About Public ServiceGovernment isn’t inefficient because it lacks business savvy. It’s inefficient because it’s trying to do something much harder.
Hillary Hartley·Apr 28, 2025What’s needed after Election Day? Public EntrepreneurshipFor tech leaders clamouring to run Canada like a business — government is complex, but there’s a path forward: public entrepreneurship.A response icon1A response icon1
InThe Service GazettebyHillary Hartley·Apr 15, 2025Digital service resilienceWhat endures when government innovation units closeA response icon2A response icon2
Hillary Hartley·Mar 2, 2025Deleting 18FIn 2013, we created 18F to transform how government builds and delivers digital services…by leading with empathy, user needs, and respect.A response icon4A response icon4
Hillary Hartley·Dec 29, 20212021: Digital, stronger togetherIf 2020 gave new meaning to the word “unprecedented,” 2021 was all about resilience through collaboration.
Hillary Hartley·Dec 10, 2021Say yes to Ontario’s Digital and Data Innovation Fellowship ProgramLast month we launched the Digital and Data Innovation Fellowship Program (DDIF) pilot.
Hillary Hartley·Mar 12, 2021Support Ontario’s COVID-19 digital responseEditor’s Note: Join the Ontario Digital Service (ODS) to design and deliver the future of government services.
Hillary Hartley·Dec 31, 2020Together, while apart in 2020Editor’s Note: Summing up a year like 2020 comes around once in a generation. Hard. Hopeful. Heroic. Was it a system error or a bug?
Hillary Hartley·Aug 11, 2020Have you downloaded COVID Alert yet?All Ontarians are encouraged to download the app for free from the Apple App Store and the Google Play store.
