Hillary Hartley – Medium

Hillary Hartley

Beyond “Efficiency”: What Critics Misunderstand About Public Service

Government isn’t inefficient because it lacks business savvy. It’s inefficient because it’s trying to do something much harder.

May 22

Banner with text: Efficiency vs Effectiveness

May 22

What’s needed after Election Day? Public Entrepreneurship

For tech leaders clamouring to run Canada like a business — government is complex, but there’s a path forward: public entrepreneurship.

Apr 28

Apr 28

Published in

The Service Gazette

Digital service resilience

What endures when government innovation units close

Apr 15

Apr 15

Deleting 18F

In 2013, we created 18F to transform how government builds and delivers digital services…by leading with empathy, user needs, and respect.

Mar 2

Mar 2

2021: Digital, stronger together

If 2020 gave new meaning to the word “unprecedented,” 2021 was all about resilience through collaboration.

Dec 29, 2021

2021 digital stronger together. Hand drawn image of diverse people representing our culture, a brain for learning, a trillium for Ontario.ca, a graph for data, a screen for verify and digital ID and a taco and smiley face which we use to give thanks to each other.

Dec 29, 2021

Say yes to Ontario’s Digital and Data Innovation Fellowship Program

Last month we launched the Digital and Data Innovation Fellowship Program (DDIF) pilot.

Dec 10, 2021

Computer screener at a wooden desk which features the homepage of the Digital and Data Innovation Fellowship Program Ontario.ca page.

Dec 10, 2021

Support Ontario’s COVID-19 digital response

Editor’s Note: Join the Ontario Digital Service (ODS) to design and deliver the future of government services.

Mar 12, 2021

Support Ontario’s COVID-19 digital response

Mar 12, 2021

Together, while apart in 2020

Editor’s Note: Summing up a year like 2020 comes around once in a generation. Hard. Hopeful. Heroic. Was it a system error or a bug?

Dec 31, 2020

A virtual compilation of ODS team members contrasted against purple cartoon characaters with the text “Adios 2020”.

Dec 31, 2020

Have you downloaded COVID Alert yet?

All Ontarians are encouraged to download the app for free from the Apple App Store and the Google Play store.

Aug 11, 2020

Graphic with two cellphones with bold letters COVID Alert and Google and Apply play store logos to direct users to download.

Aug 11, 2020

2020: the decade of digital government

A high-impact future depends on a well-documented past.

Dec 18, 2019

2020: the decade of digital government

Dec 18, 2019

Hillary Hartley

Hillary Hartley

Geek passionate about making government better with digital. Day job @ONgov. Night job picking up Lego.

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